Terms & conditions

These terms apply to every cleaning service Preshine Cleaning ("Preshine", "we", "us") provides to a customer ("you"). By booking a clean you accept them.

If anything here conflicts with a written agreement you have signed with us for a regular or commercial cleaning contract, that written agreement takes priority.

Quotes are estimates based on the rooms, tasks and property details you give us. The final price may change if the job differs from what was described, for example extra rooms, heavier soiling, or tasks added on the day. We will tell you before doing any work that costs more than the quoted amount.

Each clean has a two hour minimum charge. Time booked beyond the minimum is charged at our current hourly rate.

Payment is due 24 hours before the day of the clean unless we have agreed otherwise in writing. For regular cleans we take payment weekly by card or recurring card payment.

Preshine is not VAT registered, so no VAT is added to or shown on your bill. If this changes we will tell you before any VAT applies.

See our cancellation and refund policy for details of charges that apply to late cancellations, no access, and refunds.

You must provide safe access to the property on the agreed date and time, including keys, entry codes or someone to let our cleaner in. If we arrive and cannot get in, the booking is charged in full.

Please make sure the area to be cleaned is safe to work in. Tell us in advance about anything that could affect safety, such as pets, asbestos, broken glass, or hazardous materials.

Please tidy away fragile, valuable or sentimental items before we arrive. Preshine is not liable for damage to items left out that are not part of the agreed cleaning scope.

Let us know before the clean about any surfaces, materials or products that need special care or that should not be used.

We aim to deliver a thorough, professional clean on every visit. If you are not happy with any part of the clean, tell us within 24 hours and we will return and re-clean the affected areas free of charge under our 24h satisfaction guarantee.

Preshine carries public liability insurance. Our liability for any single incident is limited to the cost of the cleaning job in question, except where loss is caused by our negligence, in which case our insurance cover applies.

To show the quality of our work, Preshine may take photographs of the areas we have cleaned, such as kitchens, bathrooms, living rooms and other completed spaces, and use them on our website, social media accounts (including Instagram, Facebook and TikTok), advertising, and other marketing.

We photograph the space and the standard of cleaning only. We do not photograph people, personal documents, post, medication, or anything that identifies you or your household unless you have given us separate written permission.

If you would prefer that we do not photograph your property, tell us before or at the start of the clean and we will not take or use any images. You can also ask us to remove a specific image already published and we will take it down as soon as we reasonably can.

Where you do allow images, you grant Preshine a royalty free, worldwide licence to use those photographs for marketing and promotional purposes in any media, for the lifetime of the content.

We handle your personal data, such as contact details and booking information, in line with UK data protection law. See our privacy policy for how we collect, use and protect your information.

We may update these terms from time to time. The version in force on the date of your booking applies to that booking, and the latest version is always available on this page.