Cancellation & refund policy

A 2.5% administrative processing fee applies to all refund requests, covering card and payment-handling costs. This fee is deducted from the refunded amount.

If Preshine cancels your booking, you will receive a full refund with no administrative fee deducted.

More than 24 hours before your clean: cancel or reschedule free of charge. If you've paid online, you get a full refund.

Less than 24 hours before your clean: we charge 50% of the booking value to cover the cleaner's reserved time. The remaining 50% is refunded, or held as credit towards a future clean if you prefer.

On the day / no access: if we arrive and can't get into the property, the booking is charged in full. Please make sure keys, codes or access arrangements are confirmed the day before.

If Preshine has to cancel (illness, vehicle problems, severe weather), you'll be offered the earliest alternative slot and a full refund if that date doesn't suit you.

Tell us within 24 hours of the visit and we'll return and re-clean the affected areas free of charge: that's our 24h re-clean guarantee.

Approved refunds are issued to the original card and usually appear within 5–10 working days, depending on your bank.

Regular customers can skip or move a visit free of charge with 24 hours' notice, and pause or stop the service at any time; there's no contract and no cancellation fee.