Privacy policy

Preshine Cleaning ("Preshine", "we", "us") is a cleaning business based in Birmingham, United Kingdom. We take your privacy seriously and are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and the rights you have over your information. It applies to customers, leads and enquirers, job applicants, and visitors to our website at preshine.co.uk.

Preshine Cleaning is the data controller for the personal data you give us. This means we decide how and why your data is used. You can contact us about your data at any time using the details at the end of this page.

When you contact us, ask for a quote, book a clean, apply for a job, or use our website, we may collect the following types of personal data:

Contact details: your name, email address, phone number, and postal or billing address.

Booking and service details: the property address to be cleaned, preferred dates and times, rooms and tasks, access instructions (keys, codes, parking), notes about your home or requirements, and photos you send us of areas to be cleaned.

Payment details: when you pay online we process payment through Stripe. We do not store your full card number. We may keep a record of invoices, payment status, and the last four digits of a card for your account.

Marketing and enquiry information: information you enter in a lead form, discount pop-up, or newsletter sign up, and your communication preferences.

Job application information: information you submit through our careers form, such as your work history, right to work status, references, and any details you choose to include in a CV.

Technical data: when you visit our website we may collect limited technical information such as your IP address, browser type, pages visited, and referring pages, used to keep the site secure and understand how it is used.

We only use your personal data for clear, lawful reasons. Our main legal bases are:

Contract: to provide the cleaning service you have booked, give you a quote, schedule visits, and take payment.

Legitimate interests: to respond to your enquiry, keep our records accurate, improve our services, market our business to you where relevant, and protect against fraud.

Consent: when you sign up for marketing emails, allow us to use photographs of your cleaned property, or apply for a job and share sensitive details.

Legal obligation: where we are required to keep records, such as for tax, accounting, or employment checks.

When we rely on consent, you can withdraw it at any time by contacting us. Withdrawing consent does not affect any processing that already took place before you withdrew.

We use your personal data to: respond to your enquiry and provide quotes; schedule and carry out cleaning services; process payments and issue invoices; communicate with you about your booking; arrange property access for our cleaners; recruit and assess job applicants; keep our website secure and working; send you marketing only where you have agreed; and meet our legal and accounting obligations.

With your permission we may take photographs of the areas we have cleaned and use them on our website and social media (including Instagram, Facebook and TikTok) for marketing. We photograph the cleaning standard only and avoid people, documents, post, medication, and anything that identifies you, unless you give separate written permission.

Marketing use of these images is based on your consent. You can say no before or at the start of the clean, and you can ask us to remove a published image at any time. Full details are in our terms and conditions.

We do not sell your personal data. We only share it where necessary, with:

Service providers we use to run our business, such as Stripe for card payments and email delivery providers to send booking and admin emails. These providers only handle your data to provide their service to us and must keep it secure.

Our website platform and hosting, which store and process data to keep preshine.co.uk online.

Professional advisers, such as our accountant, only where needed for tax or accounting.

Authorities, where we are legally required to, such as for employment checks or to prevent fraud.

If Preshine's business or assets are sold or transferred, customer data may be transferred to the new owner on the same confidential basis.

Our main services are based in the UK. Some of the technology providers we use may process data outside the UK, for example in the European Economic Area or the United States. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses, and only share the minimum data needed.

We only keep your personal data for as long as we need it. As a guide: active customer booking and payment records are kept while your account is active and for up to six years afterwards for tax and accounting reasons; enquiry and lead data is kept for up to two years so we can follow up, unless you ask us to delete it sooner; unsuccessful job applications are kept for up to 12 months; and website technical logs are kept for up to 12 months for security.

Marketing data is kept until you unsubscribe or ask us to stop.

Under UK GDPR you have the right to: be informed about how we use your data (this policy); access your personal data; ask us to correct inaccurate or incomplete data; ask us to erase your data in certain circumstances; restrict or object to our processing; receive a copy of your data in a portable format (data portability); and withdraw consent where we rely on it.

You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how we handle your data. You can contact the ICO at ico.org.uk or on 0303 123 1113.

To use any of these rights, contact us using the details at the end of this page. We will respond within one month, and we will not charge a fee unless your request is clearly unfounded or excessive.

Our services are aimed at adults and households booking cleaning. We do not knowingly collect personal data from children under 13. If you believe a child has given us their data, contact us and we will delete it.

Our website may contain links to social media platforms and third party sites. This policy only covers preshine.co.uk. We are not responsible for the privacy practices of other sites, so please check their policies before sharing your data with them.

Our website uses only essential or limited analytics cookies needed to run the site and understand how visitors use it. We do not use cookies to sell your data to third parties. Where non essential cookies are used, you can manage or decline them in your browser settings.

We take reasonable steps to protect your personal data against unauthorised access, loss, misuse, or alteration. This includes limiting access to staff who need it, using secure storage for booking and payment records, and using encrypted payment processing through Stripe.

If a data breach occurs that is likely to risk your rights and freedoms, we will notify the relevant authorities and, where required, you, without undue delay.

We may update this privacy policy from time to time to reflect changes in our practices or the law. The latest version is always available on this page, and the date at the bottom shows when it was last reviewed.